Política de reembolso

ROOTS BY LIZZY – Return & Refund Policy

At ROOTS BY LIZZY, we want you to be satisfied with your purchase. Due to the nature of our hair care and personal care products, we have established the following return and refund policy.

Returns

For hygiene and safety reasons, we do not accept returns or exchanges on opened, used, or unsealed hair care products.

Eligible returns may be accepted within 5 days of delivery if the product is unopened, unused, and in its original packaging.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 5 days of delivery at our customer service email. Please include your order number and clear photos of the item so we can review the issue and provide an appropriate resolution.

Refunds

Approved refunds will be issued to the original payment method. Please allow your bank or payment provider additional time to process the refund.

Order Cancellations

Orders may be canceled before they are shipped. Once an order has been shipped, cancellation may no longer be possible.

Contact Us

If you have any questions about our Return & Refund Policy, please contact ROOTS BY LIZZY through our website's Contact page or our email rootsbylizzyy@gmail.com.

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