Shipping policy

ROOTS BY LIZZY – Shipping Policy

Order Processing

All orders are processed within 2–3 business days. Orders are not shipped on weekends or holidays.

During promotions, holidays, or high-volume periods, processing times may be slightly longer.

Shipping Rates and Delivery Estimates

Shipping costs are calculated at checkout based on the customer's location and the selected shipping method.

Estimated delivery time within the United States is 3–7 business days after the order has been shipped.

Please note that delivery times are estimates and are not guaranteed.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available.

Lost or Delayed Packages

ROOTS BY LIZZY is not responsible for delays caused by shipping carriers, weather conditions, or circumstances beyond our control. If your package appears lost, please contact us so we can assist you.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address at checkout. ROOTS BY LIZZY is not responsible for packages delivered to an incorrect address provided by the customer.

Contact Us

For questions regarding shipping, please contact ROOTS BY LIZZY through our website's Contact page.

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